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Channel: Phil Jones » Continuous Improvement
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When process takes over….

Big companies need processes. As your small business grows, you’ll need better processes too. They become the framework by which your company operates, its convention. However, they aren’t the be all...

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Cost of Poor Quality

It’s horrid when things go wrong. Ultimately it results in customer disattisfaction plus loss of reputation and sales, if not dealt with swiftly and fairly.  There are also lot’s of other costs too....

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Break it down!

I’m not trying to get down with the kids (innit), I’m describing an approach to problems.  Some people call them challenges, whatever you call them, we all have them.  Solving them can sometimes be...

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